About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

Why Work for Us? 

• Quarterly gratuity program!
• Be part of the fastest growing hospitality brand in Canada.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discounted rates at all properties.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

Under the supervision of the Front Office Manager, the Guest Services Supervisor is responsible for providing guidance for the Guest Services team for our Revelstoke properties while ensuring the highest level of customer service for our guests. The Guest Services Supervisor is also responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services.

Wage: $20-$21

Full-time/Permanent

Key Responsibilities

• Provide support to team members and assist when needed.
• Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
• Actively engage and build positive relationships with all guests, co-workers, and management.
• Field guest complaints and inquiries while developing and negotiating the most effective solutions within the parameters outlined by the Front Office Manager.
• Complete daily check lists and clearly communicate through daily pass on with colleagues and with Front Office Manager.
• Always promote a positive image of Basecamp Property Management Ltd.
• Fulfill all other assigned tasks as per the request of Front Office Manager and Regional General Manager.
• In-person check-ins and checkouts of hotel guests.
• Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
• Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team. 
• Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
• Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
• Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

• 1-2 years of previous experience in an elevated setting is preferred but not required.
• Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
• Ability to prioritize and organize.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• People forward mentality with a can-do attitude.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.